Welcome to Elevating Brick and Mortar. 

A podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Kirk Beaudoin. Kirk is a passionate and personable Facilities Management professional with over 20 years of industry experience across multiple global brands such as J. Crew and Nike and the former president of Connex FM, the Multi-Site Facilities Management Network. 

In this episode, Kirk discusses the importance of following the golden rule within the industry, why it’s important to offer the best service for the best price, and why those working in facilities are heroes without capes. 

Guest Bio:

Kirk is a passionate and personable Facilities Management professional with over 20 years of industry experience across multiple global brands such as J. Crew and Nike and the former president of Connex FM, the Multi-Site Facilities Management Network.  Living by the 'never stop learning' mantra, Kirk earned the LEED Green Associate, FMA, RFMP, and CTS designations and certificates in Facilities, Property, Project, & Emergency Management.

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Guest Quote

“So many people operate differently out there. My view, and it's as long as the company supports this view, is you give, whether it's from me or from the partners that I partner with, you give the highest quality service, the most reliable service that you're looking for. At the most affordable rate, right? Not the reverse. You don't go out looking for what's the most affordable rate and then accept what's the highest quality and reliability I can get for that rate. I do it on the flip side, so I know that we're spending a little bit more than the cheapest possible, but that's because I can't dip below a certain level of quality and reliability.”  - Kirk Beaudoin 

Time Stamps

**(01:44) - Kirk’s journey into facilities 

**(05:24) - Commitment to the North Star 

**(11:35) - Changing the mindset around facilities 

**(17:50) - Avoiding the pitfalls of facilities management 

**(28:34) - Tackling labor shortages 

**(36:34) - Kirk’s passion for mentoring 

**(48:36) - Sid’s final thoughts 

Sponsor:

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

• Offering the best possible guest experience
• Living up to brand standards
• Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. 

Request a custom demo here. 

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Links 

• Connect with Kirk Beaudoin on LinkedIn
• Connect with Sid Shetty on Linkedin
• Check out the ServiceChannel Website