<p>Step outside and join Sue Woodard and Brittany Hodak for the first episode of Fresh Takes! 2020 was a wild ride and impacted the customer (and employee) experience in more ways than one. So, what does that mean for the year ahead? They unpack this and more, plus Brittany shares what she’ll be focused on in her new role as Chief Experience Officer.</p>

Step outside and join Sue Woodard and Brittany Hodak for the first episode of Fresh Takes! 2020 was a wild ride and impacted the customer (and employee) experience in more ways than one. So, what does that mean for the year ahead? They unpack this and more, plus Brittany shares what she’ll be focused on in her new role as Chief Experience Officer.

<p>Step outside and join Sue Woodard and Brittany&nbsp;Hodak&nbsp;for the first episode of Fresh Takes! 2020 was a wild ride and impacted the customer (and employee) experience in more ways than one. So, what does that mean for the year ahead? They unpack this and more, plus Brittany shares what she’ll be focused on in her new role as Chief Experience Officer.</p>

Brittany Hodak - The State of Customer and Employee Experience

Step away from the desk and listen in to the Fresh Takes podcast with Total Expert Chief Evangelist Sue Woodard and financial services industry leaders. Hear how they’re driving change and creating success in their org and walk away with inspiration to fuel your own success. You’re 15 minutes away from fresh ideas!

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Brittany Hodak - The State of Customer and Employee Experience

Brittany Hodak - The State of Customer and Employee Experience