BRM Brown Bag

In Episode 43 of the BRM Brownbag series, we are joined by Victoria Harness, Manager of Customer Demand at the Virginia IT Agency and a keynote speaker at BRM Connect. In this session, Victoria shares her professional journey and provides deep insights into why effective communication is the cornerstone of success for Business Relationship Managers (BRMs).

Key Topics Covered:

• The Power of Authentic Leadership: How focusing on value and influence rather than job titles can accelerate your career.
  
  
• The 75% Psychological Rule: Understanding that communication is only 25% problem-solving and 75% addressing the psychological and emotional needs of stakeholders.
  
  
• Effective Communication Strategies: Using the "5 Ws and H" template (Who, What, Where, When, Why, and How) and the importance of executive summaries.
  
  
• Navigating Communication Channels: Best practices for using email, Teams chat, and phone calls to maintain the "sanctity" of your message.
  
  
• Building Trust Through Transparency: How to avoid the "boomerang effect" of poor communication and why early, clear messaging is vital during outages or crises.
  
  
• Continuous Development: The importance of finding a mentor, seeking constructive criticism, and utilizing tools like LinkedIn Learning to sharpen your skills.
  
  

About Victoria Harness:
Victoria is a seasoned BRM leader who manages IT infrastructure services for 67 executive branch agencies in Virginia, serving over 55,000 users. Her approach combines high-level strategic thinking with a deep curiosity to solve complex business problems.

Connect with Us:

Victoria Harness: https://www.linkedin.com/in/victoria-harness-843517128/

Suresh GP: https://www.linkedin.com/in/sureshgp/

#BRM #BusinessRelationshipManagement #Leadership #CommunicationSkills #ITStrategy #ExecutiveCommunication #BRMConnect

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

In this insightful episode of the BRM Brownbag series, host Suresh G. P. sits down with Tyeasha Harris, a Business Relationship Manager and Strategic Connector at Wolters Kluwer, to discuss the critical process of establishing a thriving Community of Practice (COP) for Business Relationship Management (BRM).

Tyeasha shares her journey from the business side (regional manager for nine years) to becoming the Director of Application Support and finally transitioning into an official BRM role a little over two years ago. She highlights why a COP is essential for turning BRM into a cultural change across an organization.

Key takeaways from this BRM Community of Practice session:

• Genesis of the COP: Tyeasha realized that Wolters Kluwer's 31 BRMs were operating differently without complete collaboration or communication, leading her to champion the COP to share best practices and challenges.
  
  
• Structure and Strategy: Learn how they secured an executive sponsor created the mission based on opportunity statements derived from challenges, and used a BRM-wide survey to define three core pillars: Process and Standardization, Communication and Events, and Resources.
  
  
• Gaining Buy-in: Discover the WIIFM (What's in It For Me) value proposition, including saving time for IT functions by consolidating meetings and using executive sponsorship to boost attendance.
  
  
• BRM & AI Integration: Tyeasha discusses how the COP is focusing on Artificial Intelligence (AI) for 2026 noting that AI will help automate low-value, repetitive tasks, allowing BRMs to focus more on strategic customer engagement and building relationships. She advises that AI will only replace the jobs of BRMs who are merely "task managers or order takers."
  
  
• Advice for Starting a COP: Tyeasha shares her proven dos and don'ts, emphasizing the need to focus on top priorities, secure executive support, and ensure every member's voice is heard.
  
  

If you're a BRM leader, practitioner, or an organization looking to mature your BRM function, this video is a must-watch for creating sustainable organizational value.

If you want help in getting BRM coaching, training and consulting, visit us at https://taubsolutions.com/brm-courses/

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

🚀 BRM in Supply Chain Management: Driving Value with Hugo Massaneiro (Electrolux) | BRM Brownbag Ep 41

Welcome to a crucial episode of the BRM World Tour, where we dive deep into the strategic importance of Business Relationship Management (BRM) within the complex world of Supply Chain and Manufacturing.

In this exclusive interview, we host Hugo Massaneiro, the Director of Supply Chain & Manufacturing at Electrolux. Hugo shares his expert, real-world experience on how the BRM discipline is essential not just for IT alignment, but for optimizing the entire manufacturing pipeline, reducing risk, and driving competitive advantage.

What You Will Learn in This Episode:
Bridging the Gap: How BRM principles translate into actionable strategies within the Supply Chain domain.

Value Co-creation: Identifying and maximizing value across manufacturing, logistics, and planning processes.

Strategic Alignment: The critical role of the BRM professional in ensuring technology investments directly support supply chain resilience and optimization.

Electrolux Insights: Practical lessons and challenges faced by a global leader in integrating BRM into large-scale manufacturing operations.

This episode is a must-watch for BRM professionals, Supply Chain leaders, IT Directors, and anyone looking to understand how strategic partnerships fuel operational excellence.

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

In this highly anticipated Episode 40 of the BRM Brownbag series, Master Facilitator Suresh GP sits down with special guest Doug Merriman, Director of BRM at SCA Health, to discuss the critical topic: Evolve Culture.

Culture is often the biggest barrier to achieving strategic value. Doug shares his actionable insights and real-world experience on how Business Relationship Management (BRM) professionals can become the catalyst for cultural change, bridging the gap between IT and the business.

What You Will Learn:

The practical steps BRMs can take to influence organizational culture.

Strategies for building trust and empathy across business units.

How cultural alignment directly impacts strategic value realization.

Lessons learned from Doug Merriman’s experience at SCA Health.

Don't just manage relationships—evolve the culture that defines your success.

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

In today's fast-paced world, public trust is a priceless asset—and one that is increasingly at risk. But what if there was a way to not just maintain it, but to actively build and leverage it for business advantage?

In this essential session from our BRM Brown Bag Series, we're joined by renowned expert Dr. Shellie M. Bowman, Sr., MBRM, ACC, CIPP/US. Drawing from his deep expertise in Business Relationship Management, Dr. Bowman unveils "The Public Trust Advantage," a powerful framework for using strategic BRM to rescue, rebuild, and fortify stakeholder trust.

In this session, you will learn:

Why public trust is the new currency of business success.

How BRM acts as a critical bridge between your organization and its stakeholders.

Practical strategies for using BRM to foster strong, transparent, and lasting partnerships.

The tangible benefits of a high-trust model on business performance and reputation.

Don't miss this opportunity to gain a competitive edge by mastering the art of trust in a trust-deficient world. Watch now and join the conversation in the comments!

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

Welcome to another insightful episode of BRM Brownbag! In Episode 38, we're honored to host Jay Benoit, a distinguished expert in Business Relationship Management (BRM). Join us as Jay shares his invaluable perspectives on fostering a truly effective and strategic Business-IT Partnership.

In this session, Jay delves into how organizations can move beyond transactional relationships to build deep, collaborative partnerships between their business units and IT departments. He'll discuss the critical elements for success, common pitfalls to avoid, and actionable strategies to ensure IT becomes a true value driver for the business.

This episode is a must-watch for Business Relationship Managers, IT leaders, business stakeholders, and anyone looking to bridge the gap between technology and business strategy. Gain practical advice and real-world insights that you can apply immediately to your own organization.

Key Discussion Points Include:

1.Understanding the evolving role of IT in driving business outcomes.
2. Strategies for building trust and credibility between business and IT.
3. Overcoming communication barriers and aligning objectives.
4. Measuring the value and impact of strong Business-IT partnerships.
5. The future of BRM and its importance in digital transformation.

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

Join us for Episode 37 of the Taub Solutions BRM Brown Bag Series! In this insightful session, we welcome Julie Cursi, IT Business Relationship Manager, as she shares her expertise on the application of Business Relationship Management (BRM) in Higher Education.

Discover how BRM principles are being leveraged to foster stronger relationships, drive strategic value, and enhance IT services within the unique landscape of academic institutions. Whether you're a BRM professional, work in IT in higher education, or are simply interested in the diverse applications of BRM, this episode offers valuable perspectives.

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

In this engaging session, Cynthia shares her real-world experiences and practical insights on how BRM principles can be effectively implemented to foster stronger business-IT alignment, enhance stakeholder engagement, and drive value creation within water utility organizations.

 Discover how relationship management, demand management, and strategic partnering play a crucial role in navigating the unique challenges and opportunities within this essential industry.

Whether you're a BRM practitioner, a professional working in the utilities sector, interested in business strategy, organizational development, or simply curious about the diverse applications of BRM, this episode offers valuable takeaways. Learn about:

1.The specific challenges and opportunities for BRM in water utilities.
2. Strategies for building effective business partnerships within this sector.
3. How BRM can contribute to improved service delivery and innovation in utilities.
4. Key relationship management skills essential for success.
5. The importance of value management in the context of utility services.

Don't miss this opportunity to gain specialized knowledge and practical advice from a BRM expert working in a vital industry. Tune in to learn how BRM can make a real difference in the world of water utilities!

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

This episode covers several key questions related to the role of a Business Relationship Manager (BRM) and some of the key lessons learnt as a practicing BRM. Tommy Kile share his experience as a BRM with the host Suresh GP

• Overcoming Resistance and Partner Engagement: How do you deal with partners who prefer to bypass the BRM team, and how do you win over "naysayers" in an organization? (0:48)
• Handling Conflicting Priorities: As a BRM, how do you manage different stakeholders' vested interests and conflicting project priorities? (1:39)
• Measuring BRM Success: How do you measure the effectiveness and impact of a BRM's efforts, beyond traditional KPIs, especially when they are not the sole decision-makers? (1:55)
• Recovering from Failures/Challenges: How do a BRM and their team recover and build resilience after a major failure or difficult challenge? (2:31)
• Advice for New BRMs: What advice would you give to a new BRM, or your younger self, when starting in the role? (2:52)
• Future of BRM: What do you think the future holds for the BRM role, especially with advancements like AI? (3:00)

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...

The video discusses several key questions about Business Relationship Management Framework and Structure at Akamai. Tommy Kile , BRM at Akamai shares his experience with the Host Suresh GP, MBRM. Here are the following aspects covered.

• How is Akamai's BRM organization structured, and how does it align to support the business? (1:29)
• How do you ensure that BRMs are seen as more strategic partners, rather than just order-takers or service providers? (3:41)
• How do BRMs balance short-term operational needs with long-term strategic objectives? (11:20)
• How much input or guidance did Akamai receive from the BRM Institute when rolling out their BRM program? (15:05)
• How do you secure and maintain executive sponsorship for a BRM framework, especially when many organizations struggle with this? (24:01)

Tommy Kile - 

► About TaUB Solutions ▬▬▬▬▬▬▬▬▬▬

Our Vision:  ‘To transform and shape the future of innovation’
Our Mission: ”Lead organisations and individuals to unlock their full potential through digital transformation.”

As an Advisory firm specialised in building Digital Skills and Capability building for our clients, TaUB expanded offices to Singapore in 2016,  USA in 2018 and to Australia in 2024.

We work with Fortune 500 companies in transforming their Digital Business with high quality advisory, consulting and training services becoming the go to company for all their Strategic Needs

We currently work with companies across 15 countries, trained over 10K professionals and work towards our motto of "Taking You Beyond" 

TaUB Solutions ,through their advisory services and domain experience, improve digital transformation outcomes for enterprises through holistic approach and set up a sustainable team within the client organisation.

 Your one stop shop for transforming your digital organisation with real world practitioners and best return on investment.

We specialise in Business Relationship Management Consulting, Training and Coaching Services and our Managing Director Suresh GP is a well renowned Thought Leader, Story teller and Practitioner who makes impactful delivery across global engagements

Follow us at : https://taubsolutions.com/

Linkedin: https://www.linkedin.com/company/4795876/...