BRM – From the Desk of a CIO | The IT Business Partner Podcast (Ep. 28)

What happens when a CIO truly sees the value of Business Relationship Management?

In this episode, I’m joined by Bob Thiele, CIO of the City of Fort Wayne, and Megan Diehm, IT Business Relationship Manager, to unpack the BRM role from a CIO’s perspective. Together, they share how trust, sponsorship, and proof of value turned BRMs into one of IT’s most strategic assets.

We cover:

• Proving the Model – from project management roots to 200% process improvements

• Earning Sponsorship – building trust through ROI, cost reduction, and alignment

• Reaping the Benefits – how BRMs enabled faster decisions and stronger collaboration

• Raising the Profile – elevating BRMs from “order-takers” to trusted advisors

This is a real-world example of how CIO leadership + BRM excellence can transform IT’s role in driving strategy, innovation, and outcomes that matter.

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