Brian Weis talks with Jimmy Todd, CEO and General Manager of Nex-Tech, about why succession planning became a core business priority and how the company turns it into a culture-wide system. Jimmy shares how Nex-Tech uses leadership development, cross-department exposure, and homegrown talent pipelines to prepare for retirements, reduce silos, and retain strong employees in a rural environment.

In this episode of Broadband Breakdown, Lindsay sits down with Thomas Moore, VP of Payments at Innovative Systems, to unpack how rural broadband providers can modernize their payment strategy. They explore the shift from paper checks and file-based ACH toward digital ACH, autopay, and self-service options that reduce friction for both providers and subscribers.

In this episode of Broadband Breakdown, Scott Meyer talks with Chad Mix of Norvado about the changing threat landscape in rural broadband, from cellular home internet and Starlink to the looming impact of Amazon Leo. The conversation focuses on how rural providers can stay competitive by thinking beyond internet-only service and building a more complete, easier customer experience. Chad shares how Norvado is using hybrid TV, bundled services, and customer-friendly provisioning to protect margins and reduce churn in rural markets.

In this episode, Peter Elliott, CEO of Telcom Insurance Group, shares insights on the evolving landscape of cyber insurance, its relevance to telecom and critical infrastructure, and practical advice for organizations seeking to strengthen their cybersecurity posture. Learn from Peter’s extensive experience how to navigate insurance claims, improve cyber hygiene, and stay ahead of threats in a rapidly changing digital landscape.

In this episode of Broadband Breakdown, Innovative Systems' Scott Meyer and Lindsay Randazzo delve into a comprehensive study on rural internet usage, exploring key trends, consumer demographics, and competitive threats like Amazon Leo. Learn how data-driven insights are shaping strategies for rural service providers to stay competitive and meet customer needs.

In this episode, Brian Weis speaks with Pat Mcelroy, CEO of Northeast Nebraska Telephone Company, about their innovative shift from traditional flat-rate billing to usage-based metered billing. Pat shares the story behind this transformation, lessons learned, and how community engagement and strategic planning led to increased loyalty and growth—an inspiring case for rural telecom providers.

This episode features a panel discussion on innovative marketing strategies tailored to local broadband providers and community-focused organizations. The episode is hosted by Lindsay Randazzo, Senior Marketing Director of Innovative Systems, with panel guests Curtis Dean of Community Broadband Action Network, Jill Jarvis Marx of Fort Collins Connexion and Amber Rodriguez of Surf Internet. Discover how storytelling, community engagement, and data-driven approaches can transform your marketing efforts and foster lasting customer relationships.

In this episode, Shirley Bloomfield, former NTCA CEO and current president of Shirley Connected, shares invaluable perspectives on how rural broadband providers can thrive amidst challenges. She emphasizes the importance of storytelling, community engagement, and strategic foresight in building sustainable, impactful services.

In this episode, Jill Kuehny from KanOkla Network shares her insights on the challenges and opportunities in rural America, focusing on economic resilience, infrastructure, and community building. Her perspective offers a compelling look at how local initiatives and innovative thinking can transform rural sectors and foster sustainable growth.

In this episode, Caleb Pashia, CEO of Kingdom Networks, shares how data from the Innovative Systems' Rural Subscriber Study transformed their approach to customer support and engagement. Caleb discusses practical approaches to pricing, bundling, customer satisfaction, and leveraging small marketing teams for big impact, emphasizing that continuous adaptation is key in a competitive landscape.