Episode Summary: Tame uncertainty by opening communication lines and providing direction.

In times of crisis and change, uncertainty abounds. The best way to manage this involves allowing people to voice their frustration and providing a sense of purpose and way forward. People have real feelings and needs, and if they are not addressed, they will never give their best effort in the change. Providing a timeline and direction will provide meaning and direction to keep people moving in the right direction.

 

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Andrew Glover