In this episode of Better Than Not, I again had the pleasure to speak with friend, engineer and innovator, Payman Kianpour. Payman is the founder and president of Kepstrum Inc, a design and thinking company. We explored the nature of problem solving through the idea of definition versus understanding and the importance of setting expectation throughout. Payman highlighted the profound shift from defining a problem to expanding an understanding of that to be solved through questions and mental models. Such an approach transforms perspectives on expectations, results, and human experience. If you would like to know more about Payman, you can find him at www.kepstrum.com.