Episode #125: Build Lasting Relationships: Measure Customer and Employee Experience, with Jason Bradshaw

Customer experience is paramount, yet it’s highly dependent on employee experience. Join Jason Bradshaw, Chief Customer Officer at Volkswagen Group Australia and author of "It’s All About CEX!," as he shares why successful companies measure employee experience alongside more traditional customer experience metrics. This approach builds something more valuable than a sales playbook — a culture that supports consistent brand experiences and exceptional individual ones.   Guest: Jason Bradshaw (https://linkedin.com/in/jasonsbradshaw) Host: Kevin Micalizzi (https://linkedin.com/in/kevinmic)   Related resources: It’s Not Sex. It’s CEX. http://bit.ly/2Fvmt6g Employee Experience Is More Important Than Customer Experience http://bit.ly/2KllwvS Dropping Your Seller’s Mindset and Stepping into the Shoes of the Customer https://sforce.co/2wQKEV3 Secrets to Significantly Increase YoY Revenue https://sforce.co/2zlDYAt