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Build Long-Term Relationships with Customers | Gina Gibson (OpTech Solutions, Think Forward)
In this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of Revolutionizing Customer Experience. When enterprise-level executives face a CX challenge, Gina vets vendors and identifies the best solution for their business need. Watch/listen to learn about:
- How business leaders really feel about AI
- Running business simulations to see how everyday actions impact CX
- Whether to build or buy AI
- Why you should have "partners" instead of "customers"
Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.
Do you have something to say about this episode? Join the conversation by finding Mosaicx on LinkedIn or visit mosaicx.com/podcast.
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By MosaicxIn this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of Revolutionizing Customer Experience. When enterprise-level executives face a CX challenge, Gina vets vendors and identifies the best solution for their business need. Watch/listen to learn about:
- How business leaders really feel about AI
- Running business simulations to see how everyday actions impact CX
- Whether to build or buy AI
- Why you should have "partners" instead of "customers"
Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.
Do you have something to say about this episode? Join the conversation by finding Mosaicx on LinkedIn or visit mosaicx.com/podcast.