How do you build a blameless post-mortem culture? And should you? Richard chats with Jason Hand from VictorOps about the blameless culture, which is a methodology embraced by the safest and most reliable organizations - think aircraft safety. Having everyone involved in an incident able to discuss everything they did and saw helps to get a clear picture of the truth. Without that information, it's very hard to make real improvements in our organizations. Jason talks about ChatOps as a strategy to get there, using tools like Slack to let people see the conversations going on and capture the critical information during an incident to address problems.