I am delighted interview Amanda Brown from Alterra Consulting. www.alterra-consulting.co.uk To discuss the whole concept of developing a business relationship from online to offline. In other words speaking to people we have engaged with on line - either by Skype, face to face, telephone etc.

Top tips: 1 being prepared; have an agenda or notes. Agree length of call.

2. Relax!

3. Listen very carefully to the other person; you need to ensure you pick up everything the other person is saying. Ask good questions (pre-prepare)