In this episode of Building Loved Businesses, host Nathan Schock interviews Andi Broneske, branch manager and estimator at Stimatic, a restoration company. Andi shares his journey from being a business owner to working for Stimatic, discussing the challenges and rewards of both roles. He emphasizes the importance of empathy in customer service, especially in the restoration industry, where clients are often facing difficult situations. The conversation also touches on the growth of Stimatic, the significance of finding the right team members, and the future goals of the company.