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Building a Career Through Trust and Culture with Will Lankston, Managing Director of Timpson Direct
In this episode of Careers Unwrapped, host Mark Fawcett is joined by Will Lankston, Managing Director of Timpson Direct.
What You’ll Learn:
Will Lankston is the Managing Director of Timpson Direct within the Timpson Group, where he has built a remarkable 15-year career starting as a management trainee. Rising through various leadership roles, he has been instrumental in expanding the company's diverse service offerings, including vending operations and international franchising. With expertise in retail and service management, Will embodies Timpson's unique culture of trust, kindness, and empowerment through "upside-down management." In this episode, Will shares valuable insights on career development, organizational culture, and business innovation, providing practical guidance for young professionals looking to build successful careers. His journey from shop floor to senior leadership, combined with his experience in implementing cultural change and driving business growth, offers compelling lessons for those interested in retail management and corporate leadership.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts, instructions on how to do this are here.
Connect with William Lankston
Connect with Mark Fawcett
Check out our three most downloaded episodes:
Previous guests include: Phil Harding, archaeologist from Time Team; Deborah Meaden, investor on Dragons' Den; Andrew Barnabas, musical composer; Fiona Campbell of BBC Iplayer & BBC Three; Emma Keller of Nestlé; Nick Telson-Sillett, entrepreneur, an angel investor, a podcaster, a startup mentor, and a public speaker; Tessa Clarke, Co-founder & CEO of Olio; Peter Hopwood, Global Tedx Storytelling and Speaker Coach;
If you are interested in joining Careers Unwrapped as a guest, please complete this form: fame.so/waf-guest
What You’ll Learn:
- How to thrive in an empowering workplace culture built on trust and kindness
- Why saying "yes" to challenging opportunities accelerates career progression
- The power of personality-based hiring and why cultural fit matters more than technical skills
- How to navigate from entry-level to leadership while staying with one company
- Why taking calculated risks early in your career creates long-term opportunities
- The importance of embracing change and innovation in retail service management
- How upside-down management puts front-line workers at the heart of business success
- Why authenticity and willingness to learn outweigh traditional career expectations
Will Lankston is the Managing Director of Timpson Direct within the Timpson Group, where he has built a remarkable 15-year career starting as a management trainee. Rising through various leadership roles, he has been instrumental in expanding the company's diverse service offerings, including vending operations and international franchising. With expertise in retail and service management, Will embodies Timpson's unique culture of trust, kindness, and empowerment through "upside-down management." In this episode, Will shares valuable insights on career development, organizational culture, and business innovation, providing practical guidance for young professionals looking to build successful careers. His journey from shop floor to senior leadership, combined with his experience in implementing cultural change and driving business growth, offers compelling lessons for those interested in retail management and corporate leadership.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts, instructions on how to do this are here.
Connect with William Lankston
Connect with Mark Fawcett
- We Are Futures
Check out our three most downloaded episodes:
- From Dreams to Reality: Camila Holden-Ayala’s Journey to Senior Account Manager at Broadcast Revolution
- How to Kickstart your Career by Asking Questions with Bhushan Sethi, Partner at Strategy&
- Make Mistakes… Then Learn From Them! With Rahul Moodgal, Director of Parvus Asset Management
Previous guests include: Phil Harding, archaeologist from Time Team; Deborah Meaden, investor on Dragons' Den; Andrew Barnabas, musical composer; Fiona Campbell of BBC Iplayer & BBC Three; Emma Keller of Nestlé; Nick Telson-Sillett, entrepreneur, an angel investor, a podcaster, a startup mentor, and a public speaker; Tessa Clarke, Co-founder & CEO of Olio; Peter Hopwood, Global Tedx Storytelling and Speaker Coach;
If you are interested in joining Careers Unwrapped as a guest, please complete this form: fame.so/waf-guest
View all episodes
In this episode of Careers Unwrapped, host Mark Fawcett is joined by Will Lankston, Managing Director of Timpson Direct.
What You’ll Learn:
Will Lankston is the Managing Director of Timpson Direct within the Timpson Group, where he has built a remarkable 15-year career starting as a management trainee. Rising through various leadership roles, he has been instrumental in expanding the company's diverse service offerings, including vending operations and international franchising. With expertise in retail and service management, Will embodies Timpson's unique culture of trust, kindness, and empowerment through "upside-down management." In this episode, Will shares valuable insights on career development, organizational culture, and business innovation, providing practical guidance for young professionals looking to build successful careers. His journey from shop floor to senior leadership, combined with his experience in implementing cultural change and driving business growth, offers compelling lessons for those interested in retail management and corporate leadership.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts, instructions on how to do this are here.
Connect with William Lankston
Connect with Mark Fawcett
Check out our three most downloaded episodes:
Previous guests include: Phil Harding, archaeologist from Time Team; Deborah Meaden, investor on Dragons' Den; Andrew Barnabas, musical composer; Fiona Campbell of BBC Iplayer & BBC Three; Emma Keller of Nestlé; Nick Telson-Sillett, entrepreneur, an angel investor, a podcaster, a startup mentor, and a public speaker; Tessa Clarke, Co-founder & CEO of Olio; Peter Hopwood, Global Tedx Storytelling and Speaker Coach;
If you are interested in joining Careers Unwrapped as a guest, please complete this form: fame.so/waf-guest
What You’ll Learn:
- How to thrive in an empowering workplace culture built on trust and kindness
- Why saying "yes" to challenging opportunities accelerates career progression
- The power of personality-based hiring and why cultural fit matters more than technical skills
- How to navigate from entry-level to leadership while staying with one company
- Why taking calculated risks early in your career creates long-term opportunities
- The importance of embracing change and innovation in retail service management
- How upside-down management puts front-line workers at the heart of business success
- Why authenticity and willingness to learn outweigh traditional career expectations
Will Lankston is the Managing Director of Timpson Direct within the Timpson Group, where he has built a remarkable 15-year career starting as a management trainee. Rising through various leadership roles, he has been instrumental in expanding the company's diverse service offerings, including vending operations and international franchising. With expertise in retail and service management, Will embodies Timpson's unique culture of trust, kindness, and empowerment through "upside-down management." In this episode, Will shares valuable insights on career development, organizational culture, and business innovation, providing practical guidance for young professionals looking to build successful careers. His journey from shop floor to senior leadership, combined with his experience in implementing cultural change and driving business growth, offers compelling lessons for those interested in retail management and corporate leadership.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts, instructions on how to do this are here.
Connect with William Lankston
Connect with Mark Fawcett
- We Are Futures
Check out our three most downloaded episodes:
- From Dreams to Reality: Camila Holden-Ayala’s Journey to Senior Account Manager at Broadcast Revolution
- How to Kickstart your Career by Asking Questions with Bhushan Sethi, Partner at Strategy&
- Make Mistakes… Then Learn From Them! With Rahul Moodgal, Director of Parvus Asset Management
Previous guests include: Phil Harding, archaeologist from Time Team; Deborah Meaden, investor on Dragons' Den; Andrew Barnabas, musical composer; Fiona Campbell of BBC Iplayer & BBC Three; Emma Keller of Nestlé; Nick Telson-Sillett, entrepreneur, an angel investor, a podcaster, a startup mentor, and a public speaker; Tessa Clarke, Co-founder & CEO of Olio; Peter Hopwood, Global Tedx Storytelling and Speaker Coach;
If you are interested in joining Careers Unwrapped as a guest, please complete this form: fame.so/waf-guest