This episode describes a hypothetical customer service agent built by Terresa Pan, an AI engineer. Modeled after WestWorld's characters, the agent is built with the CrewAI framework. The agent, called the "Research Agent," can search a database containing information about the fictional WestWorld resort, and then the "Professional Writer Agent" uses the retrieved information to draft professional email responses to customer inquiries. The author details how the agent is implemented, with a step-by-step guide including agent creation, task definition, and tool integration.