Hannes and Earl chat about how to build a predictive customer success model. Hannes is originally from Austria but has been living in the San Francisco Bay area for several years now. He is an ex-Googler and has also previously worked for LinkedIn. While his degree is in computer science he found his sweet spot in Customer Success, currently working for @Leanplum, a customer engagement platform. In this Episode Hannes discusses his pathway to Silicon Valley, what he learned from losing million-dollar clients and how gut feeling is critical when it comes to customer success.