In this episode hear how Peerscale member Mike Baggley, the Chief Customer Officer at Intelex Technologies has built a team that's set-up for customer success!

Mike shares with us what it takes to get started with customer success as a leader of an organization. He also elaborates on the intricacies of earning a customer's trust and how to drive your team towards the right goals. Learn his practices and why he believes quotas have no place in the customer success department.