Last2First Podcast

Building a Delivery Business Without a Playbook


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New Episode! Ryan Cunningham
transitioned from the medical field to building a fast-growing last-mile operation, and within about 18 months, she scaled Snaps Logistics to 40 drivers.

In this episode, Ryan breaks down how she started with gig apps in a sedan, upgraded into larger vehicle capacity, landed contracts, managed growth pains (including driver issues and missed deliveries), and what she’s focused on next: warehousing, company vehicles, and government contracting.

We also talk about real operator problems: pricing work correctly, handling wait time, building a driver Rolodex, and why systems (TMS, POD workflows, optimization) become non-negotiable as you scale.

Connect with Ryan:
📩 [email protected]

Subscribe to Last2First on YouTube: http://www.youtube.com/@Last2FirstPodcast
Join the Huddle: www.l2fhuddle.com


Chapters / Timestamps
(update once final edit is locked)

 02:12 – Intro + Ryan’s journey into logistics
 04:17 – What Snaps Logistics does (e-comm, medical, cargo vans/box trucks)
 06:22 – Medical background → inspiration from “women in logistics”
 09:17 – Getting her CDL + early over-the-road experience
 12:22 – The moment that sparked entrepreneurship (LLC + business mindset)
 15:12 – Starting with gig apps (Uber/Lyft, catering, auto parts, medical)
 18:27 – Income reality early on + upgrading from sedan → SUV
 21:17 – First driver hired (auto parts route) + learning contracts as she went
 25:12 – How she scaled from 1 driver to 40 drivers
 28:22 – Landing routes via LinkedIn + Jitsu partnership
 32:27 – Real growth pains: driver issues, abandoned packages, pay complaints
 36:22 – Expanding into Minnesota + managing ops remotely
 40:22 – Profitability talk: stacking opportunities + what’s “worth it”
 44:17 – Pricing, RFPs, wait time, and why operators need better tools
 49:27 – Systems gap: no TMS yet + manual POD workflows
 53:22 – Future vision: warehouse, company vehicles, government contracts
 58:32 – LegalShield: protecting drivers/business owners (citations + contracts)
 01:01:32 – Ryan’s “Last to First” moment + inspiring her sister’s success
 01:04:22 – Wrap-up + how to connect with Ryan


Keywords: last mile delivery, courier company, women in logistics, logistics entrepreneur, gig apps to contracts, delivery business scaling, fleet growth, route contracting, RFP pricing, warehousing, government contracts, Snaps Logistics, Ryan Cunningham, Texas logistics.


📌 Shoutout to our Sponsors!

Dropoff Inc.
https://www.dropoff.com/
[email protected]
+1 888-376-7633

GigSafe
https://www.gigsafe.com/
+1 407-496-9882

Deliver Different
https://deliverdifferent.com/

SCI
https://sciadmin.com/

🎥 Watch, then drop a comment: What’s the #1 KPI you track weekly?

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📺 YouTube:   / @last2firstpodcast 
🎧 Spotify: https://open.spotify.com/show/3gDS58w...
🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast...
🏈 Join the Huddle: www.l2fhuddle.com

Guest: Ryan Cunningham, snappzlogistics.com
Host: Jason Burns, Last2First Podcast
#Last2First #Logistics #AirFreight #Cartage #3PL #Courier #IndependentContractors #KPIs #RiskManagement #SupplyChain

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Last2First PodcastBy Jason Burns