In this episode of One Vision, Theo hosts Amanda Estiverne-Colas, Director of Payments Practice at Perficient. Amanda shares her journey in financial services, focusing on financial inclusion and fairness by design, as well as the importance of empathy in banking. They also touch on the challenges and opportunities within the financial ecosystem, the need to adapt to changing consumer needs, in order to build a more inclusive future.

00:00 Introduction and Guest Welcome

01:25 Amanda's Journey in Financial Services

05:39 Empathy and Financial Inclusion

06:33 Challenges and Opportunities in FinTech

12:19 Global Perspectives and Innovations

19:31 Consumer Protection 

24:02 Closing Thoughts

📍Hot take: “We're focused on automation and efficiency, have we lost the art of relationship building?”

📍Hot take:  ”If self-regulation works, then why did we introduce new rules in the last decade or so?” 

#AI #Fintech #FinancialInclusion #Empathy 

Find Amanda Estiverne-Colas on LinkedIn: https://www.linkedin.com/in/amanda-e-37061b28/ 

Find Theodora Lau on LinkedIn: https://www.linkedin.com/in/theodoralau/ 

🔗 Theo’s latest book: Banking on (Artificial) Intelligence: https://www.bankingonaibook.com/ 
🔗 About Unconventional Ventures and the One Vision Podcast: https://www.unconventionalventures.com/