Martha, a seasoned entrepreneur with experience transitioning from the healthcare sector to running a successful home service business, shares her journey and the lessons she learned along the way. Starting with the spark that drove her to start a cleaning business, Martha discusses the challenges she faced, including dealing with bureaucracy in her previous role and the learning curve of managing a service-oriented business.

She emphasizes the importance of customer satisfaction and introduces her software, Quality Driven Software, designed to objectively measure employee performance and customer feedback.

Martha also shares strategies for improving company culture, effectively managing high turnover, and the significance of rewarding employee performance based on quality outcomes.

More from Martha:

https://qualitydrivensoftware.com/