In this episode, we had a conversation with Ms. Mary Beth, an experienced Guest Experience Manager for prominent hotel chains in the USA. We aimed to gain insight into the environmental and social sustainability practices of these tourism establishments.

Ms. Mary Beth shed light on the challenges of integrating sustainability with guest satisfaction and workplace inclusivity in the programs and initiatives led by these hotel chains to promote sustainability.

We also discussed her thoughts on the future of the hospitality industry, touching on topics such as technology versus human touch.