*Please note that the views and opinions expressed by our guests are solely their own and do not represent the views or opinions of their employer.

In this episode, we’re joined by Dan Redivo, Global Head of Collections at a professional services firm. Dan has 30+ years of experience in collections and brings extensive knowledge and expertise in building end-to-end digital strategies. He shares his insights on trends within the collections industry, the early impact of transformative tools like conversational AI, the importance of delivering consumer-friendly experiences, and the power of analytics to measure your success.

Find Dan's podcast here - https://www.youtube.com/@danredivo/videos