It may sound cliché, but it’s true: customer support can make or break your business, and never more so than when you’re a startup.

Over the years, as a customer support leader in the startup world, I’ve learned that you never know when an interaction with a customer will be your last.

And it’s not like the old model of customer support will work in today’s world, either.

Building world-class customer support today must go beyond solving an immediate issue for someone to striving for a long-term relationship built on trust, satisfaction, and convenience.

Customer support team stock photo by George Rudy/Shutterstock | To read full story, visit https://startuparound.com/read/1577811616.6531725/Building-a-World-class-Customer-Support-Team-at-a-Startup?ref=audio_experience