With years of combined experience in WFM Management, this panel of experts dispenses wisdom and expertise on what to pay attention to when building a WFM team.  Questions answered, amongst others, are: What is the proper ratio of WFM staff to agents?  How does someone get into WFM and succeed?  How to prep for a WFM interview and what pitfalls to watch out for?  How to have tough conversations with operations staff?  How to deal with the pain of change? and, most importantly, How do I get promoted in WFM?