Learning is no longer something people leave work to do. It is becoming something the work itself reveals.

In this episode, I speak with Shellie Grieve, Director of Learning Innovation & Emerging Technology at ServiceNow. Shellie is helping shape an AI-native L&D strategy inside a complex ecosystem of employees, customers, partners, and product teams, which gives her a very practical view of what this shift really asks of learning leaders.

Her point is clear. AI will not simply make old learning models faster. It is forcing L&D to rethink how capability is built, how skills are validated, and how learning shows up in the moments where people actually need it. The future is less about sending people to training and more about recognising what they can do.

Some curious takeaways:

• Build AI strategy around business impact, not shiny tools
• Treat skills as evidence gathered through work, not a one-time assessment
• Design learning that appears in the flow of work, where people already are

Episode highlights:

(00:00) Welcome to Harald’s Curious Corner

(01:20) Why innovation now sits inside L&D

(03:04) The tension between quick wins and reinvention

(06:06) What AI-native learning strategy actually means

(09:21) How ServiceNow is becoming customer zero for AI

(11:05) Building strategy from research and business reality

(16:06) Why skills need evidence from the work itself

(22:41) Balancing AI speed with governance and trust

(28:54) Why scaling AI is harder than experimenting

(32:35) How L&D roles need to evolve

(36:58) What smaller teams can do without legacy systems

(44:34) Why learning may stop being a destination

Connect with the guest:

Shellie Grieve on LinkedIn: https://www.linkedin.com/in/shellie-grieve/ 

Follow me on the following sites:

Harald Overaa on LinkedIn: https://www.linkedin.com/in/haraldovera/ 

Subscribe to Harald’s Newsletter: https://www.linkedin.com/newsletters/6901795950403186688/