Welcome to MSP Mastery, the podcast for MSP owners and leaders who want to build a better MSP; one that actually works for them.

I’m Jeni Clift, joined by my husband and long-time business partner, Nick Clift. Together, we’ve spent decades building, scaling, and eventually exiting our own MSP business.

Over the years, we’ve seen firsthand that the MSPs who thrive are the ones willing to evolve. And right now, few shifts are more important than the way we structure our teams and leverage modern tools like AI.

In this episode, we sit down with Allan Michelmore, Managing Director of Control Networks, to unpack what it really takes to build a business that is an entity in itself. Allan shares his deep experience with offshore resourcing and why systems and documentation are the only true path to freedom for an MSP owner.

Here’s what we covered together:
 ✅ Why the 80 20 rule is the secret to overcoming documentation overwhelm
 ✅ How to put essential guardrails around AI to protect your business and your clients
 ✅ The biggest myths about offshoring and why it fails for most MSPs
 ✅ Why treating your offshore team as true colleagues is non negotiable for success
 ✅ How to transition from being the bottleneck to having a business that runs with or without you

We created this podcast to share the real conversations and lessons we wish we’d had more of while running our own MSP; practical insights from people who understand the challenges, pressures, and opportunities in this industry.

Whether you’re already using offshore resources, starting to think about AI governance, or questioning how to finally step out of the day to day operations, this episode with Allan offers a grounded and timely perspective on what leaders need to do now to stay ahead.

👉 Connect with Allan on LinkedIn: Allan Michelmore
🌐 Learn more about Control Networks: Control Networks
🎧 Listen to other MSP Mastery Podcast episodes here: mspmastery.blog