Having talented techs in your shop is crucial, but any successful shop will tell you that their techs' success is due in large part to a team of skilled service advisors. This week we have two shop owners who truly understand the value and potential that a proficient SA wields.

Frank Scandura of Frank's European Service in Las Vegas and Russ Crosby of Russ's Wrench in Clinton, NJ join the show to discuss the hills and valleys of finding and training good Service Advisors and how the reward is truly worth the investment.