In this episode, Lindsay Gross sits down with Kari Sewell, Vice President of Revenue Cycle at Optum, to explore what it really takes to build and scale high-performing revenue cycle teams. From hiring and onboarding to leadership strategies and team culture, Kari shares her perspective on how to create teams that not only meet metrics, but exceed expectations. Whether you're leading and RCM department or building one from the ground up, this conversation offers valuable insight and practial takeaways.