In this episode of Patient No Longer, Korby Miller, MS I/O Psy, CPXP, CPHQ, Vice President of Experience, Safety, and Quality Operations at Prisma Health discusses the value of creating a learning and improvement organization that builds solid systems to improve culture. Tune in to hear why Miller says "system work is culture work." And how changing and optimizing systems can lead to a culture where individuals feel empowered to contribute and speak up.