In this episode of CCI Drive Time, Steve Marcionetti sits down with industry veteran Jason Fleck of LaundryLux to discuss the evolving role of distributors, the power of educational events, and the future of the laundromat industry. Drawing on decades of experience, Jason shares how consistency, relationship-building, and a consultative approach continue to drive success in an industry that is rapidly changing. 

Steve and Jason explore what makes a great distributor, why "boots on the ground" still matters, and how distributors can help store owners navigate an increasingly complex landscape of equipment, technology, and business decisions. They also discuss the growing importance of customer experience, wash-dry-fold services, and how technology—from advanced machine controls to AI and automation—is shaping the next generation of laundromats. 

Whether you're a distributor, store owner, investor, or industry supplier, this conversation offers valuable insights into building stronger businesses, creating better customer experiences, and preparing for what's next in the laundry industry. 

Topics covered:

•  The evolution of laundromat investment seminars and industry events 
•  Why distributor relationships still matter 
•  Sales fundamentals that never go out of style 
•  Creating a premium customer experience 
•  Technology trends in laundromats 
•  Wash-dry-fold and pickup & delivery growth 
•  AI, automation, and the future of store operations 
•  Industry consolidation and what it means for operators 

Tune in for an engaging conversation packed with practical advice and forward-looking industry insights.