Good Cents R&M

Building Better Relationships with Service Techs

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In this episode of the Good Cents R&M Podcast, Seth Hooper and Austin Breshears discuss the complexities of relationships with service technicians in the restaurant industry. They explore the importance of communication, understanding, and building personal connections with service techs to enhance the overall service experience. The conversation also addresses challenges faced post-COVID, the significance of kindness and respect towards service techs, and strategies for handling bad experiences. Ultimately, the episode emphasizes that strong relationships and effective communication are crucial for success in vendor management.

 

 

Takeaways

  • Building relationships with service techs is essential.
  • Communication is key to a positive service experience.
  • Understanding the technician's perspective can improve interactions.
  • Personal connections can lead to better service outcomes.
  • Offering food can enhance relationships with service techs.
  • Kindly voicing concerns can lead to better service.
  • Post-COVID challenges have affected service availability.
  • A technician shortage impacts service quality.
  • You often get what you pay for in service techs.
  • Strong relationships can lead to better problem resolution.

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    Good Cents R&MBy Good Cents R&M