Carrie Melissa Jones is a leader in the field of online brand community management. She and Charles Vogl recently published the book Building Brand Communities: How Organizations Succeed by Creating Belonging (https://www.buildingbrandcommunities.com). 

Carrie is the founder and Chief Strategist at Gather Community Consulting, where she's advised leaders from companies from Reddit to Kimpton Hotels & Restaurants.

Carrie is smart, kind, connected, and knowledgeable — we're sure you're going to enjoy and learn a lot from this conversation!