Sam Bradford, the Director of Human Experiences at The Process Fixer, joins Derrick to discuss a side of the entrepreneurial world sometimes left neglected: employee well-being. Sam comes from Dutch Bros, a company often lauded for its phenomenal customer relations; something Sam attributes to a company culture that values its workers. But what does that look like in practice? And how does that contribute to more positive customer outcomes?

Chapters:

0:00 - Episode Preview

1:06 - Introductions

2:21 - Sam's Work at TPF

4:49 - Creating Capacity

8:37 - Helping Employees at Home

12:58 Making War on Waste

15:51 - TPF's Message

19:22 - Connecting with Your Employees

23:20 - Rejecting Bad Customers

25:07 Inspiration, not just Information

28:10 Outro