LaunchPod | Product Management Podcast

Building Consumer Trust for Mainstream Adoption | Sean McLeary, VP, Prod. Exp. (InTapp) | LaunchPod

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Today, we’re talking with Sean McLeary, VP of Product Experience at Intapp.

In this episode, we’ll explore:

  • How Sean turned Macys.com and Macy’s brick-and-mortar into one cohesive experience, increasing revenue across both sources
  • How the team at DocuSign improved the UX to go from tech darling to mainstream product
  • The current landscape of AI adoption, addressing "empty box syndrome," and how AI’s parallels to the early stages of the internet help us understand how user behavior might evolve
    • Links

    LinkedIn: https://www.linkedin.com/in/smcleary/

    Intapp: https://www.intapp.com/

    Resources

    How To Say "Not Yet" To Enterprise | Deepti Mendiratta, VP Of Products (HungerRush) | LaunchPod: https://youtu.be/WHapWGbuS0Q

    How to A/B test your product to millions in ARR | Eric Metelka, Head of Product (Eppo) | LaunchPod: https://youtu.be/3u5vovkAtXc

    Chapters

    00:00 Intro

    01:23 Challenges in Bridging Physical and Digital Retail
    03:13 Macy's Digital Transformation
    06:44 User Research and Implementation
    12:30 Impact and Results of Macy's Integration
    15:04 Introduction to DocuSign's Evolution
    20:42 Challenges in Highly Regulated Industries
    21:51 User Research and Common Themes
    22:11 DocuSign's Feature-Rich Product
    23:40 Sender and Signer Dynamics
    28:16 Trust Layer and Proof of Insurance
    32:28 AI and Data Ownership
    35:42 The Future of AI in Everyday Life
    40:37 Outro

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    Special Guest: Sean McLeary.

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