In this episode of Founders, Future, host Laura Skinner sits down with Susan Richards, founder and CEO of CredTech Consulting LLC. Susan shares her journey from being a COO at a large company to launching her own firm in 2022, specializing in debt recovery and collections consulting.

Susan explains how CredTech Consulting helps collection agencies, debt buyers, community banks, credit unions, and auto fintech companies optimize their recovery processes and build efficient collections strategies. She highlights the common financial hardships that lead to delinquency, the importance of compliance in today’s economic climate, and how she works as a fractional COO to refine operations.

The conversation also explores the challenges of scaling a consulting business, Susan’s desire to focus more on fulfillment while building a lead generation and sales team, and potential growth strategies such as paid advertising and expanding her team.