Matt Oppenheimer, the Co-founder and CEO of Remitly joins the show.

Remitly is a global money transfer service whose vision is to transform the lives of immigrants and their families by providing the most trusted financial service products on the planet.

Matt shares answers to Adam and Ben’s questions like:

How do you help your customers get beyond the trust barrier?

Matt shares how to deliver peace of mind to customers and how that ties into the brand.

He talks about how Remitly started from the first customer, built customer trust, and then began to scale.

How has Remitly, a digital company, change due to Covid?

Learn from Matt what might be a surprising result of the pandemic on his business.

Matt explains the surprising fact that their customer base has continued to send money at a steady or increased rate. Matt talks about how their digital bank called Passbook has affected customer trust.

Matt speaks on their diversity efforts in regard to how it relates to understanding their customers and how that supports customer trust.

Matt gets asked the weekly guest question: What are some brands that have impressed you, as a customer, during the pandemic? What are your recent notable digital customer experiences?