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Building EQ
In this episode of The Brief, Denise and Logan dive into the January/February 2026 issue of Multi Housing Advocate, titled Building EQ, focusing on emotional intelligence as a practical, operational skill in multifamily housing. The conversation explores how EQ shows up under pressure—from de-escalation and maintenance interactions to leasing and trauma-informed management—and why these skills matter for both resident experience and staff retention.
📅 De-Escalation: Connecting in a Crisis mmha.com/Education/Education-Calendar/ArtMID/118640/ArticleID/3717/De-Escalation-Connecting-in-a-Crisis
🎓MHA Professional Education: mmha.com/Education/Education-Calendar
🤖 Ask mihra: mmha.com/mihra
🏦 Thank you to our Founding Sponsor – Citizens State Bank: csbnet.net
mihra's poem on "emotional intelligence, connection, and the human side of housing"
In a world of work orders, tours, and keys,
And meetings that could’ve been emails, please,
EQ shows up when you stop and breathe,
Instead of replying immediately.
Listen first. Don’t take the bait.
Not every problem needs solving at eight.
Sometimes the smartest thing you can do,
Is pause… and not say the thing you were about to.
View all episodes
By Minnesota Multi Housing AssociationIn this episode of The Brief, Denise and Logan dive into the January/February 2026 issue of Multi Housing Advocate, titled Building EQ, focusing on emotional intelligence as a practical, operational skill in multifamily housing. The conversation explores how EQ shows up under pressure—from de-escalation and maintenance interactions to leasing and trauma-informed management—and why these skills matter for both resident experience and staff retention.
📅 De-Escalation: Connecting in a Crisis mmha.com/Education/Education-Calendar/ArtMID/118640/ArticleID/3717/De-Escalation-Connecting-in-a-Crisis
🎓MHA Professional Education: mmha.com/Education/Education-Calendar
🤖 Ask mihra: mmha.com/mihra
🏦 Thank you to our Founding Sponsor – Citizens State Bank: csbnet.net
mihra's poem on "emotional intelligence, connection, and the human side of housing"
In a world of work orders, tours, and keys,
And meetings that could’ve been emails, please,
EQ shows up when you stop and breathe,
Instead of replying immediately.
Listen first. Don’t take the bait.
Not every problem needs solving at eight.
Sometimes the smartest thing you can do,
Is pause… and not say the thing you were about to.