Tyler Wonderlic is a Vice President of Customer Success at Balto.ai and he joins us on the first episode of CX Insights.

Tyler is an innovative Customer Success leader who creates strategic alliances to effectively align with and support key business initiatives.

Passionate about optimizing the customer experience to drive key business results.

Builds high performing customer-centric teams by hiring, developing, and motivating skilled professionals.

Here are some of the highlights from this episode:

Customer Journey Map

Operating Model for Customer Success

Building Customer Success Team

Customer Success Industry Experience

Customer Lifecycle