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Building loyal relationships with your customers and employees with Shep Hyken.
In this week’s episode of The CEO Warrior Podcast, Mike Agugliaro interviews Shep Hyken, who is a customer experience expert and the Chief Amazement Officer at Shepherd Presentations. Shep is a New York Times and Wall Street Journal best selling author and has been inducted into the National Speakers Association Hall of Fame for Lifetime Achievement in the Speaking Profession. He works with companies and organizations that want to build loyal relationships with their customers and employees. During this episode, Mike and Shep discuss where we stand as a culture when it comes to customer service, benchmarking with competition, millennials and the self-service revolution, customer service measurement, social customer service, and creating service awareness.
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By Mike AgugliaroIn this week’s episode of The CEO Warrior Podcast, Mike Agugliaro interviews Shep Hyken, who is a customer experience expert and the Chief Amazement Officer at Shepherd Presentations. Shep is a New York Times and Wall Street Journal best selling author and has been inducted into the National Speakers Association Hall of Fame for Lifetime Achievement in the Speaking Profession. He works with companies and organizations that want to build loyal relationships with their customers and employees. During this episode, Mike and Shep discuss where we stand as a culture when it comes to customer service, benchmarking with competition, millennials and the self-service revolution, customer service measurement, social customer service, and creating service awareness.