This week on the Frontline Innovators we have a guest in aviation. Alexis Green is a Field Service Manager at Delta Airlines. She has vast experience in the frontline, having been a flight attendant for years before moving into her current role. ✈

 

She expands on the need to build a rapport with your frontline especially "above the wing" — where you will likely have a new set of co-workers each flight. 

 

Quote: "I know that when I was a frontline employee, receiving recognition from my leader is really what made me like want to kind of step up my game, made me want to enhance my performance because I felt like my good deeds were not going unnoticed."

 

 

Key Takeaways:

➖ Constantly having a new set of co-workers each flight can lead to lapses in compliance

➖ Complying with industry standards is of utmost priority

➖ Be leader that you needed when you first started

➖ Flight attendants do so much more than providing food & drink on flights

➖ Technology changes are harder the older you are

 

 

LinkedIn:  https://www.linkedin.com/in/alexisbgreen/

Company Website:  https://www.delta.com/

 

Here's other ways you can listen:

Amazon Music -  https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

Apple Podcast -  https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402

Spotify -  https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS

Stitcher -  https://www.stitcher.com/show/frontline-innovators

Google Play -  https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw

Youtube - https://youtu.be/IjxBA4hMetI

 

Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com