No matter how Black Mirror the world gets, every business needs to build relationships. It's absolutely vital to the success of your business. Think about who your customers are. If you are a broker, your customers are agents. It's all about building relationships and providing value. No matter how Black Mirror the world gets, every business needs to build relationships. It's absolutely vital to the success of your business. Think about who your customers are. If you are a broker, your customers are agents. It's all about building relationships and providing value.