All of us in HR have to build relationships with clients. So how?

It is a skill and what happens when things go wrong?

I interviewed Tiffany Castagno, an HR consultant and leader, and I sensed had a gift for building relationships with clients. Because she was building a relationship with me so quickly! I could see she has a unique and effective way of balancing professionalism with authenticity. I concluded that we have a lot to learn from her.

Some thoughts and questions:

- What are your intentions about your clients? She signs emails saying "In your corner." A person can only do this if they mean it and she does.

- Showing your human side strengthens relationships and vulnerability is a piece of that. How do you show your human side?

- You will have to have difficult conversations with good intentions - so considerable courage is required.

- Onboarding a new client is important!

There was a lot to learn from Tiffany and you'll smile with her. As I said at the end, she has some magic and I'm glad she shared!

Find Tiffany at

Linkedin: / tiffanycastagno-people-culture-consultant  

LinkedIn:  / andrea-adams1