Kunal Joshi’s story begins with a leap of faith: leaving a steady job to enter business ownership. What started as a single franchise store grew into three successful locations before he and his wife Shahin launched their own brand during the height of the COVID-19 pandemic. Through perseverance and creativity, they turned uncertainty into opportunity, expanding their business Bang On Brows into a thriving multi-store enterprise with a dedicated training centre.

In this episode of the Business Owners Podcast, Kunal joins Clive Enever to reflect on how resilience, quick thinking and inclusive leadership helped him and his wife navigate challenges like staffing shortages, brand recognition and lockdowns, all while raising two young daughters.

Key Takeaways from This Episode

Resilience creates opportunity

Kunal and Shahin launched their brand during one of the toughest times for small businesses and thrived by treating setbacks as lessons.

Numbers tell the real story

From client return rates to hourly productivity, tracking data allows you to make objective decisions about growth, staffing and sustainability.

Inclusive leadership builds stronger teams

By involving staff in key decisions and valuing feedback, Bang On Brows fosters collaboration and accountability at every level.

Preparation beats luck

Having their systems, website and brand materials ready before approaching shopping centres gave Kunal and Shahin an edge over competitors.

Adaptability is the ultimate skill

From running a franchise to creating an independent brand, the couple’s ability to adapt quickly turned challenges into catalysts for innovation.

Kunal’s advice for business owners

- Do your homework. Research the market, the location and the people you’ll serve before launching your business.

- Numbers help you understand what’s working and where to improve, so make sure you track them.

- Build your team intentionally: develop skills through training and mentorship.

- Lead inclusively and empower employees by giving them a voice in shaping decisions that impact them.

- Start small, but think long-term. Every challenge is a chance to refine and strengthen your systems.

Connect with Kunal Joshi:

Website: https://www.bangonbrows.com.au/

Facebook: https://www.facebook.com/BangonBrows

Instagram: https://www.instagram.com/bang_on_brows/

Work with Clive Enever:

You can also check out Clive Enever’s comprehensive library of tools, resources, and expert strategies in the Business Wisdom Vault https://academy.enevergroup.com.au/bundles/BusinessWisdomVault.

If you’re considering expansion and want to ensure it’s the right move for your business, book a discovery call with Clive to explore your options and create a roadmap tailored to your goals www.enevergroup.com.au/booking-clive.

Highlights:

00:55 Kunal’s journey from India to Australia

03:42 Starting Bang On Brows and working alongside wife Shahin

06:48 Challenges of moving from franchisee to business owner

10:59 Building resilience during COVID-19 lockdown

13:22 Staffing solutions and launching a training centre

15:44 Turning preparation into opportunity

16:55 Importance of tracking numbers

18:53 How inclusive leadership builds stronger teams

20:45 Dreams for national growth

21:33 Advice for new business owners