Competence under the Building Safety Act is often misunderstood, with serious consequences for mistakes. In this episode of Behind the Built Environment Extra, BESA Chief Executive David Frise speaks with Kizzy Augustin, Partner at Mishcon de Reya, about what genuine competence looks like under the Act and why the industry's current approach to evidencing it falls short.Kizzy outlines the four pillars of competence under the Act: skills, knowledge, experience and behaviours, and explains why behaviours are the hardest yet most essential to evidence. She also addresses the uncomfortable reality of gaslighting in the competence market, where some training providers claim only their course makes you compliant, and sets out how clients and contractors should respond.This episode covers:• What competence really means under the Building Safety Act• Why a certificate alone is never sufficient evidence• The difference between individual competence and organisational capability• How to use PAS 8671 and PAS 8672 correctly and avoid common misuses• Gaslighting in the competence market and how to challenge it• The risks posed by proposed changes to apprenticeship end-point assessments• Three questions every client or main contractor should ask before appointing a specialist contractor.If you are appointing contractors or being appointed, this episode sets out exactly what the Building Safety Act expects and how to evidence it. Download BESA's practical Client's Guide to the Building Safety Act and get clear on your legal duties: https://www.thebesa.com/clients-guide-building-safety-actBehind The Built Environment is the official podcast of BESA (Building Engineering Services Association). We dive into the regulations, challenges, and innovations shaping the future of UK construction and HVAC.https://www.thebesa.com/behind-the-built-environment