The solid relationships that patients build with ACCESS Plus providers and office staff, many of whom live in the neighborhood, keep them coming back in for care, explains Dr. Lonnie E. Fuller, medical director for the Pennsylvania Medicaid ACCESS Plus Primary Care Case Management and Disease Management (PCCM-DM) program. "Road shows" put on by ACCESS Plus's Regional Advisory Committee foster dialogue among consumers, providers and community organizations and provide a running issues list for the organization. Dr. Fuller also notes that disease management and telephone triage line efforts are reducing unnecessary trips to the ER. Dr. Fuller and Dawn Bazarko, UnitedHealthcare's senior vice president of clinical innovation, examined medical home projects in action during a January 29, 2008 webinar, Building an Advanced Medical Home To Improve Chronic Care Outcomes.