This episode explores the importance of community, trust, and authentic leadership in the evolving landscape of customer experience (CX). Leaders share practical strategies for fostering psychological safety, managing burnout, and building meaningful connections in remote and hybrid work environments.

This week's guests include: Rob Dwyer & Luke Jamieson

Resources:

Radical Candor by Kim Scott - https://www.amazon.com/Radical-Candor-Revolutionize-Relationships-Communicate/dp/1250103509 

Collective Genius by The Table Group - https://www.amazon.com/Collective-Genius-Unlocking-Group-Intelligence/dp/1119546994 

CX Accelerator Community - https://cxaccelerator.com/ 

Rob Dwyer - LinkedIn - https://www.linkedin.com/in/robdwyer/

Luke Jamieson - LinkedIn - https://www.linkedin.com/in/luke-jamieson/ 

Erica Marois - LinkedIn - https://www.linkedin.com/in/ericamarois/ 

Nate Brown - LinkedIn - https://www.linkedin.com/in/cxaccelerator/