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Building Trust As A Hairstylist: Responding To Retail Rejections
In this episode, Successful Stylist Academy's founder, Ambrosia Carey delves into the communication aspect of being a hair stylist. Ambrosia breaks down the art of building trust with your clients and navigating those awkward moments when a client says no to your retail suggestions. For future topics or questions to our coaches, leave it in a review & we will include your comment in a future episode!
Subscribe and leave your review HERE, all reviewers are automatically entered into our next giveaway!
Get on the Waitlist for our next Successful Hairstylist Group Coaching bundle pack.
Key Take-aways:
1. Establish Open Communication: Engage in active listening to understand your clients' needs, preferences, and hair goals. This makes educating our clients easier.
2. Provide Expert Advice: Offer professional guidance and recommendations based on your expertise and understanding of their hair type, texture, and lifestyle. Personalized recommendations, problem-solution, product experience, maintenance and longevity.
3. Respect Their Choices: Respect clients' decisions even if they decline your recommended products or services. Make note of your recommendation and let them know you’ll revisit at another time.
4. Offer Alternatives: If a client declines a product or service, suggest alternative options that may better suit their needs or budget. Help through process of elimination.
5. Personalize the Experience: Tailor your recommendations and interactions to each client's unique personality and preferences: smell, feel, hold, upkeep, application.
6. Maintain Consistency: Focus on consistent high-quality services, this builds trust over time through repeat interactions.
7. Address Concerns Proactively: Anticipate potential concerns and address them before they arise. Explain how product diversion or gray marketed items work.
8. Embrace Education: Continuously educate yourself about the latest trends, techniques, and products you carry. Start out with 3 hero products and keep adding on.
9. Demonstrate Transparency: Be transparent about product ingredients, answering clients' questions honestly and providing clear support for your recommendations. Heat protectant.
10. Follow up with your recommendation after the appointment.
Get the #1 money saving tool in the salon, SalonScale with an added 10% off from our Sponsor!
Enjoy 15% off our favorite skincare line and Sponsor, Pharmagel with code SSA15
Find us on Instagram
View all episodes
In this episode, Successful Stylist Academy's founder, Ambrosia Carey delves into the communication aspect of being a hair stylist. Ambrosia breaks down the art of building trust with your clients and navigating those awkward moments when a client says no to your retail suggestions. For future topics or questions to our coaches, leave it in a review & we will include your comment in a future episode!
Subscribe and leave your review HERE, all reviewers are automatically entered into our next giveaway!
Get on the Waitlist for our next Successful Hairstylist Group Coaching bundle pack.
Key Take-aways:
1. Establish Open Communication: Engage in active listening to understand your clients' needs, preferences, and hair goals. This makes educating our clients easier.
2. Provide Expert Advice: Offer professional guidance and recommendations based on your expertise and understanding of their hair type, texture, and lifestyle. Personalized recommendations, problem-solution, product experience, maintenance and longevity.
3. Respect Their Choices: Respect clients' decisions even if they decline your recommended products or services. Make note of your recommendation and let them know you’ll revisit at another time.
4. Offer Alternatives: If a client declines a product or service, suggest alternative options that may better suit their needs or budget. Help through process of elimination.
5. Personalize the Experience: Tailor your recommendations and interactions to each client's unique personality and preferences: smell, feel, hold, upkeep, application.
6. Maintain Consistency: Focus on consistent high-quality services, this builds trust over time through repeat interactions.
7. Address Concerns Proactively: Anticipate potential concerns and address them before they arise. Explain how product diversion or gray marketed items work.
8. Embrace Education: Continuously educate yourself about the latest trends, techniques, and products you carry. Start out with 3 hero products and keep adding on.
9. Demonstrate Transparency: Be transparent about product ingredients, answering clients' questions honestly and providing clear support for your recommendations. Heat protectant.
10. Follow up with your recommendation after the appointment.
Get the #1 money saving tool in the salon, SalonScale with an added 10% off from our Sponsor!
Enjoy 15% off our favorite skincare line and Sponsor, Pharmagel with code SSA15
Find us on Instagram