The Ryan Hanley Show

Building TRUST in 2025 What Top Leaders Wish They Knew - Charles Feltman

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Ryan Hanley talks with Charles Feltman, author of The Thin Book of Trust, a business classic that has sold over 100,000 copies. They dive into what it takes to build trust in leadership and teams, exploring why there’s often a disconnect between leaders and employees. Charles shares practical advice on transparency, the importance of psychological safety, and how admitting “I don’t know” can strengthen trust. Whether you're a seasoned leader or just starting out, this conversation is packed with insights to help you build stronger, more effective teams.

🎯 Takeaways:

  • 93% of business executives agree that building and maintaining trust improves the bottom line. 
  • 86% of executives say they highly trust their employees, but only 60% of employees feel highly trusted.
  • Leaders become less transparent and more autocratic as they ascend, which can erode trust.
    • 💬 Sound Bites:
    • "Leaders often act as if they know everything, even when they don’t. This damages trust."
    • "Acknowledging uncertainty and involving your team fosters stronger solutions and trust."
    • "Leaders should be in service of their team, not just the task."

     

    🔗 Connect and Discover:

    Website: https://insightcoaching.com/

    Book: https://amzn.to/4hfzD4e

     

    📖 Chapters:

    00:00:00 - Introduction and The Role of Leaders in Trust Building

    00:03:12 - The Trust Gap: 86% vs. 60%

    00:05:07 - Why Leaders Lose Transparency

    00:07:33 - The Strength of Admitting “I Don’t Know”

    00:10:52 - Autocratic vs. Collaborative Leadership

    00:13:25 - The Importance of Disagreement in Teams

    00:18:32 - Psychological Safety and Framing Ideas

    00:26:54 - In Service Of: Redefining Leadership

    00:28:26 - Navigating Layers of Management to Build Trust

    00:32:06 - Finding the Right Level of Transparency

    00:39:18 - The Evolution of “The Thin Book of Trust”

    00:41:42 - Where to Learn More

     

    📌 𝗙𝗢𝗟𝗟𝗢𝗪 𝗠𝗘 𝗢𝗡:

    Website: https://go.ryanhanley.com/

    Course Page: https://masteroftheclose.com/

    Apple: https://podcasts.apple.com/us/podcast/the-ryan-hanley-show/id1480262657

    Spotify: https://open.spotify.com/show/5AZFuTiQsgS9hMQDDdtlOr?si=98432b7806534486

    Instagram: https://www.instagram.com/ryan_hanley

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    The Ryan Hanley ShowBy Ryan Hanley, Bleav