In this episode, Toby and Chris dive deep into the intricacies of transforming zero-trust work environments into collaborative communities using lean manufacturing principles.

They discuss the importance of community ownership, psychological safety, and respect within the workplace. Drawing lessons from Toyota's manufacturing culture, they emphasize the need for a clearly defined process and the role of the community in managing and improving these processes.

The episode introduces the CARE model for building trust—Community, Assurance, Respect, and Empowerment—highlighting that processes fail when they lack purpose and alignment with community goals.

Don't miss this engaging conversation on bridging the gap between process and trust to foster a more cohesive and productive workplace.

00:00 Introduction and Podcast Continuation

00:42 Discussing Lean Processes and Trust

01:21 Building Community in Organizations

04:11 The CARE Model: Community, Assurance, Respect, Empowerment

09:29 Challenges in Business Processes

13:33 Final Thoughts and Wrap-Up