You know that person who always interrupts or hijacks the meeting? Most teams do. And when no one addresses it, everyone loses.

In this episode, we talk about why civility still matters, maybe more than ever. We dig into how small behaviors erode trust, how to spot the patterns early, and what leaders can do in real time to shift the tone. Because culture isn’t just a values slide, it’s every micro-interaction that tells people whether they belong.

Key Takeaways from This Episode:

• Why incivility costs more than just feelings
• How to speak up in the moment without escalating
• What leaders miss when they excuse repeat behavior

Join the Conversation:
What habits are shaping your team’s culture, for better or worse? What are you noticing in meetings, emails, or day-to-day interactions? We’d love to hear how you’re addressing it.

CONNECT WITH SUSIE:
https://www.linkedin.com/in/susietomenchok/

CONNECT WITH JAMES:
https://www.linkedin.com/in/capps/