In a recent DataTalk, we had a chance to chat with Marlene Jia from TOPBOTS about ways businesses can use bots to scale customer service and marketing.

Marlene Jia (MJ) works with brand clients such as L’Oreal, WPP, and PayPal on their applied AI and bot technology initiatives. Her expertise in enterprise software and best practices helps corporations successfully evaluate, develop, and integrate emerging technologies.

Building Your Business with Bots to Scale Marketing & Customer Service w/ Marlene Jia at TOPBOTS

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In this #DataTalk episode, Keith Little, MD Analytics, Decisioning and Platforms at Experian Software Solutions, unveils the game-changing enhancements to Experian's Ascend Technology Platform™. Keith discusses how client feedback has shaped a solution that streamlines operations, automates processes, and strengthens fraud detection in today's fast-paced business landscape. Join us to discover how Ascend empowers businesses with seamless integration, personalized experiences, and top-notch security measures, setting a new standard for success. Keith Little is a seasoned technology executive with a global purview, currently spearheading Experian's Ascend Technology Platform and Decisioning suite (Powercurve) software products. He began his tenure at Experian in November 2022 with the role of Chief Technology Officer for Global Decision Analytics (GDA) and subsequently expanding his responsibilities to encompass the Decisioning products during the transition to Experian Software Solutions (ESS). Before joining Experian, Keith held various high-profile positions, including Chief Information Officer at Barclays, where he oversaw the Barclaycard credit business, Payments businesses, and Fraud technologies. Prior to that, he was involved in a startup leveraging artificial intelligence for online behavioral advertising. Keith's illustrious career also includes roles at BT, the BBC, and as a founder and non-executive director of www.worldgallery.co.uk. He holds a Bachelor's degree in Computer Science and a Postgraduate degree in Image and Video Compression from Kingston University. Additionally, he spent nine years as a non-executive director at Kings College London, demonstrating his commitment to both academia and industry advancement.

Transforming Software for Credit, Fraud and Analytics with Experian Ascend Technology Platform™ (Episode 160) #DataTalk

In this episode of #DataTalk, we welcome back Kathleen Peters, Chief Innovation Officer at Experian Decision Analytics, as we dive into Experian's annual  Future of Fraud forecast. Kathleen gives us an in-depth look into the 2024 forecast, highlighting the role of generative AI in today's fraud landscape. She also walks us through the most prevalent types of fraud attacks and shares invaluable advice on how consumers and businesses can protect themselves against fraudsters. Kathleen is Chief Innovation Officer for Experian’s Decision Analytics business in North America. Kathleen and her team are continuously looking for new ways to solve customer challenges, by defining product strategies, new paths to market and investment priorities for Experian’s decisioning, analytics and identity capabilities. Having lived and worked in Silicon Valley for nearly two decades amidst fast-paced innovation, leading-edge technology breakthroughs and business model disruption has influenced Kathleen’s approach to strategy and business thinking at Experian. The last two years, Kathleen has been named a “Top 100 Influencer in Identity” by One World Identity (OWI), an exclusive list that annually recognizes influencers and leaders from across the globe, showcasing a who’s who of people to know in the identity space.

Protecting Yourself from Fraud: Practical Tips for Businesses and Consumers in 2024 (Episode 159) #DataTalk

In this #DataTalk episode, we chat with Rachel Keane, founder and Chief Data Inspirer of the Data Inspiration Group based in the U.K., about inspiring young students to pursue careers in data. Rachel has worked in data recruitment for the past 12 years, and during that time she has gained first-hand experience with the challenges faced by the data industry in building diverse and inclusive teams. Motivated by these experiences, Rachel founded The Data Inspiration Group to promote different career opportunities offered by the data industry, and she started the Digdata program to inspire young people to consider careers in data.

Inspiring Young Students to Pursue Careers in Data w/ Rachel Keane at The Data Inspiration Group (Episode 158) #DataTalk

In this #DataTalk episode, we’ll hear from three Asian-American Experian leaders: Debbie Chamkasem, Vice President of Global Technology Programs, John Ken, Vice President of Customer Relationship Management, and Jimmy Cheung, Senior Vice President of Technology and Engineering. These leaders spoke at a panel to provide advice for those who are considering a career in tech. Together, Debbie, John, and Jimmy engage with their audience by answering questions about their views on Experian, as well as career advice, highlighting their talents and recipes to success.

Asian Americans in Tech: Ask-Me-Anything Panel (Episode 157) #DataTalk

In this #DataTalk episode, we chat with Lloyd Pitchford, Global Chief Financial Officer at Experian, about hybrid workplaces, employee mental health, sustainability, financial inclusion, and ways Experian is using data to improve our world.  Lloyd Pitchford is the Global Chief Financial Officer at Experian, which operates in 44 countries and has 17,800 employees. Lloyd leads Experian’s global finance operation and serves as the executive sponsor of Experian’s ESG program, which looks at how our organization can improve its performance across a wide range of environmental, social, and governance matters. This includes the work Experian does to support financial inclusion, financial accessibility, delivering on the company’s carbon-neutral commitments, and creating a more diverse and inclusive organization.

Building Your Business with Bots to Scale Marketing & Customer Service w/ Marlene Jia at TOPBOTS

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